Returns

Returns (Withdrawal from the Contract)

If you are a consumer, you have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason.

How to Return an Item

1. Contact us by email at office@homegalaxy.eu and include your order number and the item(s) you want to return.
2. We will confirm your request, assign an RMA, and send you exact return instructions (including the return address).
3. Pack the goods securely to avoid damage during transport. Send the parcel without cash on delivery (COD).
4. Please do not send items back without prior approval / RMA (the return address may vary depending on the product type and warehouse).

Return Conditions

Items should be undamaged, complete, and ideally in the original packaging. If the item was handled beyond what is necessary to inspect it, we may apply a reasonable deduction for diminished value.

Return Shipping Costs

For non-defective returns, the customer covers return shipping costs. For valid complaints (defect or damage), we will arrange the process so the customer does not bear unnecessary costs.

Refunds

We will refund no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or you provide proof of shipment.

Complaints (Defect or Damage)

If the goods are defective or damaged, contact us as soon as possible at office@homegalaxy.eu and attach photo documentation. We will propose a solution (repair, replacement, refund) depending on the case.

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